Collaborating on Infrastructure Upgrades for Luxury Resorts

Industry

Hospitality

Size

Enterprise

Years Serviced

> 1

See Details
Welk Resorts - Employee Intranet

Overview

Welk has been in the process of aligning their web properties with the Drupal CMS. In parallel, they wanted to build a new intranet to centralize internal communications and announcements and to provide more of a sense of pride and cohesion among employees from different resort locations

Challenges

  • The site needed to integrate with Okta single sign-on (SSO), but the existing Drupal modules available were not sufficient. In the end, we had to extend the Drupal Okta module with our own custom integration code.
  • There were some issues with the project scope. We were supposed to leverage a pre-built theme to save on time. Unfortunately, we let stakeholders and design run unrestricted and, in the end, the theme became more of a hindrance than a help. We also agreed to include an unscoped Solr integration before uncovering all of the Okta issues, which led to a project overage.
  • We did encounter some delays in timeline and increase in our deliverables due to their internal teams running low on bandwidth. As a result, we inherited the DevOps responsibilities and had to spin up a Kubernetes environment on Google Cloud Platform.

Solution

The solution leverages Drupal, a custom Okta integration, and a modern infrastructure built on Kubernetes.

  • UI/UX: Custom design and features based around needs of stakeholders
  • Frontend: Built a custom sub-theme for a prebuilt Drupal theme

  • Backend: Okta integration, Solr search integration, publication workflow
  • Devops: Kubernetes on GCP running Docker containers

Technologies

A flexible open source CMS focused on security and scalability, great for building complex websites, applications, and back-end portals.

Learn more about Drupal

Kubernetes (K8s) is an open-source system for automating deployment, scaling, and management of containerized applications

Learn more about Kubernetes

Results

The new intranet serves as the homepage for all employees across all locations when launching a browser on the Welk network. Stakeholders now have a means to make announcements and to increase employee-engagement. 

Moreover, a new publication pipeline allows the organization to scale marketing efforts while retaining top-level approval on all content. The intranet launched right before Covid-19, and it proved an imperative tool as the cornerstone for employee communication throughout the pandemic.

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