Engineering Support for a Digital Non-Profit
Client Engagement Info
Industry
Non-Profit
Size
Small
Years Serviced
> 5
Ongoing Engineering Support for Balboa Park Online Collaborative
Overview
We support BPOC with their multitude of online projects, including: Drupal + WordPress CMS websites, Laravel applications, cloud hosting, and more. Requests have ranged from troubleshooting Balboa Park kiosk issues and optimizing application performance to performing security updates and adding new features to existing websites.
Challenges
As with all small businesses (especially non-profits), we have to manage requests, fires, and ensure support of their digital properties while working within our monthly budgets.
Solution
The products are already in place. It is our job to support, optimize, and grow the technologies that have already been developed. We often:
- Perform regular security updates
- Optimize existing infrastructure
- Troubleshoot and solve bugs
- Implement new features
- Assist in building product roadmaps
Technologies
Results
Through the initial course of our engagement, we were able to provide long overdue security updates for all of their websites, support them with internal park kiosk issues, fix several existing website bugs, and assist in adding new features to multiple sites. We continue to support the organization with everything from troubleshooting to security patches to partnering on new projects.
Tragic supports the organization with their web and technology needs. Everything from Drupal and cloud hosting optimization to app troubleshooting, we provide strength to their team of strategists, marketers, and IT. We work closely with their project leads and IT team to ensure project success.
